Question 1

How do I track my shipment?

Accepted Answer

Enter the tracking number from your booking confirmation into the tracking bar on our home page, or go straight to the Track page. The number looks like ADX-2026-8F3K91. You will see every scan, the current status and the estimated delivery date.

Question 2

How long does delivery take?

Accepted Answer

Air freight typically lands in 1–3 business days, ground shipping in 2–6 business days depending on distance, and ocean freight in 12–28 days by lane. Secure escort moves are scheduled to an agreed window rather than a service level.

Question 3

My tracking number is not found — what should I do?

Accepted Answer

Newly created bookings can take up to 30 minutes to appear. Check for typos and make sure the full prefix is included. If it still does not resolve, message us on live chat with the booking reference and we will locate it.

Question 4

What happens if my package is lost or damaged?

Accepted Answer

Open a claim through live chat or email within 14 days of the scheduled delivery date. Every consignment carries baseline liability cover, and declared-value cargo is insured to the declared amount. Claims are resolved within 10 business days.

Question 5

Can I change the delivery address after booking?

Accepted Answer

Yes, while the shipment is still Pending, Processing or Picked Up. Once it reaches Out for Delivery the address is locked and the parcel must be re-booked for redelivery.

Question 6

How do I reach a human?

Accepted Answer

Live chat is the fastest route and runs during business hours. You can also call +971 4 123 4567 or email support@globalarmoredcourier.com. Secure escort clients have a 24/7 emergency desk number on their contract.

Help, fast — on chat or on the phone

Frequently asked questions